Privacy policy

Overview

This privacy policy explains how Bramshaw Bedding Co. uses personal information when you visit bramshawbedding.co.uk, place an order or contact us.

Who is responsible for your data

Bramshaw Bedding Co. is operated by Black Sheep Marketing Ltd trading as Bramshaw Bedding Co.. For privacy questions, email hello@bramshawbedding.co.uk.

Information we collect

We may collect your name, billing and delivery address, email address, phone number if supplied, order details, payment confirmation details, customer service messages, marketing preferences and website usage information.

Payment card details are processed by our payment providers. We do not store full card numbers on our own systems.

How we use your information

We use personal information to process orders, take payment, arrange delivery, handle returns and customer support, manage our website, prevent fraud, meet legal obligations, improve the store and, where permitted, send marketing communications.

Our lawful bases

We use your information where it is needed to perform a contract with you, where we have a legal obligation, where we have a legitimate business interest, or where you have given consent, such as for some marketing and non-essential cookies.

Who we share information with

We share information with trusted service providers where needed to operate the store, including Shopify, payment providers, delivery partners, email and marketing platforms, analytics and advertising providers, IT services, professional advisers and authorities where required by law.

International transfers

Some service providers may process information outside the UK. Where this happens, we rely on appropriate safeguards required by UK data protection law.

How long we keep information

We keep order and transaction records for as long as needed for customer service, accounting, tax and legal purposes. Marketing preferences are kept until you unsubscribe or ask us to delete them, unless we need to keep a suppression record.

Cookies and analytics

Our website uses cookies and similar technologies to run the store, remember settings, understand performance and support advertising. Where required, non-essential cookies are used with your consent.

Your rights

You can ask to access, correct, delete, restrict or transfer your personal information. You can also object to certain uses and withdraw consent where consent is the lawful basis.

To exercise your rights, email hello@bramshawbedding.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.